Project Showcase

Challenge

A multi-brand support team needed 24/7 first-response handling without increasing headcount.

Solution

Designed and deployed a domain-trained agentic chatbot integrated with ticket routing and escalation workflows.

Challenge

Sales, support, and account teams worked across disconnected systems with limited visibility.

Solution

Built a tailored CRM layer with role-based dashboards, automation triggers, and reporting pipelines.

Challenge

A distributed workforce required secure access to internal systems from unmanaged environments.

Solution

Implemented a hardened VDI stack with access policies, centralized updates, and monitoring.

Challenge

Customer issues from email, chat, and web forms were fragmented across tools.

Solution

Developed a single queue ticketing system with SLA logic, tags, and analytics modules.

Challenge

Legacy workloads were expensive to maintain and difficult to scale.

Solution

Migrated core services to cloud-native architecture with autoscaling and observability.

Challenge

Critical systems lacked centralized alerts and incident response visibility.

Solution

Established monitoring baselines, alert rules, and operational runbooks.